Material: High-quality TPR (thermoplastic rubber)
Outer Coating: Textured surface for enhanced grip and unpredictable bounce
Inner Core: Solid core for durability and long-lasting play
Size: Standard tennis ball size (2.5 inches in diameter)
Color: Available in various vibrant colors

Quality Assurance:

Every product we sell is rigorously tested for quality and safety. We partner with reputable manufacturers and suppliers to ensure that our products meet high standards.

Varied Results Disclaimer:

Individual Differences: We acknowledge that each dog is unique and may react differently to our products. The effectiveness of products and supplements can vary depending on individual factors such as breed, age, health status, and environmental conditions.
Purpose of Use: Our products are designed for specific uses and benefits. It is essential to choose products that align with your dog’s needs and to use them as directed.

Limitation of Liability:

Missed Expectations: While we stand behind the quality of our products, we cannot guarantee specific results due to the varied nature of individual dogs and external factors.
Misuse of Products: Partners Animal Institute, Inc. and any of its subsidiaries or affiliates are not liable for any harm or dissatisfaction arising from the misuse of any product purchased from our store. It is the responsibility of the purchaser to use the product in accordance with its intended use and guidance.

Product Returns and Exchanges:

In the event of a defective product or dissatisfaction, we offer a 14-day return and exchange policy. Please contact our customer service team for assistance with returns or exchanges.
Proof of purchase and, in some cases, evidence of the issue may be required to process a return or exchange.
Customer Support:
For any questions or concerns regarding our products, don’t hesitate to get in touch with our customer support team. We are dedicated to providing you with assistance and resolving any issues related to our products.

Amendments to the Policy

Partners Dogs reserves the right to amend this policy at any time. Any changes will be effective immediately upon posting on our website.

Shipping Process, Costs, and Delivery Times

Processing Time: Orders are typically processed within [specify processing time, e.g., 1-3 business days], including order verification, product preparation, and packaging.
Shipping Costs: Shipping costs are calculated based on the weight of the order and the shipping destination, displayed at checkout.
Estimated Delivery: Delivery times vary by shipping method and destination. We provide estimated delivery times at checkout. Please note that delivery times can be affected by factors beyond our control, such as carrier delays or weather conditions.

Damaged or Lost Goods

Damaged or Opened Deliveries: If you receive a product that is damaged or opened, please contact our customer service team immediately for assistance.
Lost Orders: For lost orders, contact us promptly so we can investigate with the carrier and find a resolution, which may include sending a replacement or issuing a refund.

Tracking and Order Changes

Order Tracking: You will receive a tracking number once your order is shipped, allowing you to monitor its delivery status.
Order Changes and Cancellations: If you need to change or cancel your order, please contact us as soon as possible. While we strive to accommodate changes, we cannot guarantee them once the order is in the processing stage.